Shipping Policy
Order Handling
- Same-Day Processing: Place your order before 5:00 PM EDT, and we’ll start preparing it that same day. Orders received after 5:00 PM will be processed the next business day.
- Processing Timeframe: Orders are packed and ready to ship within 0–1 business days (Monday–Friday). During peak periods, processing may take slightly longer.
Shipping Info
- Expected Delivery: Once shipped, your package arrives in 6–10 business days. Timing may vary due to your location, courier schedules, or unexpected delays.
- Complimentary Shipping: Every order ships free across the United States, no matter the size or total cost.
Track Your Package
After your order leaves our facility, we’ll send you a tracking number so you can follow its progress. Track your order here.
Experiencing Delays?
If your order hasn’t arrived within the estimated timeframe:
- Review your tracking information.
- Allow up to 2 extra business days for occasional shipping delays.
- If it still hasn’t arrived, reach out to us with your order number at support@legacy-livinggoods.com.
Order Cancellations
To cancel an order, contact us immediately at support@legacy-livinggoods.com. Orders that are already being processed or shipped may not be cancellable, so prompt contact is essential.
Damaged or Wrong Items
If your order arrives damaged or incorrect, take clear photos of the item and packaging, then email them to support@legacy-livinggoods.com. We will provide a replacement or correction as quickly as possible.
Contact
Customer Services Hours:
Monday to Friday: 9:00 AM - 17:00 PM EDT
Email: support@legacy-livinggoods.com
Phone: +13072845606
Store Name: Legacy Living Goods
Address:
514 S 9th St
Douglas
WY 82633
United States