Return and Refund Policy

Key Return & Refund Information

  • Return Window: Items can be returned within 30 days of delivery.
  • No Restocking Fees: Returns and exchanges are free of restocking charges.
  • Refund Timing: Refunds are usually processed within 7 days after we receive your returned items.
  • Return Shipping: Customers are responsible for the cost of returning items.

How to Return an Item

Email us at support@legacy-livinggoods.com within 30 days of delivery to start a return. Products must be unused, in their original packaging, and include all tags. Returns submitted after 30 days cannot be accepted.

Returns Instructions

  • Contact first: Email support@legacy-livinggoods.com with your order number and reason for return. Returns without prior approval cannot be accepted.
  • Follow our guidance: Once approved, we’ll provide detailed instructions for returning your item.
  • Pack securely: Ensure the item is well-protected to prevent damage during transit.
  • Shipping costs: Customers are responsible for the return shipping.

Refunds

After we receive and inspect your return, we will issue a refund to your original payment method, typically within 7 days. No restocking fees will apply.

Exchanges

To exchange a product, email support@legacy-livinggoods.com with the replacement details. We will guide you through the exchange process step by step.

Order Cancellations

To cancel an order, contact us immediately at support@legacy-livinggoods.com. Orders that are already being processed or shipped may not be cancellable, so prompt contact is essential.

Damaged or Wrong Items

If your order arrives damaged or incorrect, take clear photos of the item and packaging, then email them to support@legacy-livinggoods.com. We will provide a replacement or correction as quickly as possible.

For complete details, please review our Terms of Service.

Contact

Customer Services Hours:
Monday to Friday: 9:00 AM - 17:00 PM EDT

Email: support@legacy-livinggoods.com
Phone: +13072845606

Store Name: Legacy Living Goods

Address:
514 S 9th St
Douglas
WY 82633
United States